Terms Of Service
Last updated September 09, 2026
These Terms of Service ("Terms") form a legally binding agreement between you ("you", "client") and Aevonode ("we", "us", "our"), governing your access to and use of our website at https://aevonode.com, and our AI Receptionists and workflow automation systems (collectively, the "Services").
By accessing our website, booking a call, or engaging our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services. If you have any questions, contact us at info@aevonode.com.
Please also review our Privacy Policy, which explains how we collect, use, and protect your personal information when you use our Services. It is incorporated into these Terms by reference.
Table of Contents
3. Your Information and Responsibilities
6. AI-Powered Services and Your Responsibilities
8. Intellectual Property Rights
14. Governing Law and Disputes
1. Description of Services
In Short: Aevonode builds and manages custom AI Receptionists and workflow automation systems for service businesses.
Aevonode designs, builds, configures, and maintains AI Receptionists and workflow automation systems for service businesses worldwide. Our Services answer client inquiries, book appointments, and follow up with clients automatically, primarily via WhatsApp and related messaging platforms.
The exact scope of Services provided to you will be agreed upon during your strategy call and confirmed in writing (via email or a service agreement) before work begins. We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with reasonable notice to active clients.
2. Eligibility
In Short: You must be at least 18 years old and authorised to act on behalf of your business to use our Services.
By using our Services, you represent that you are at least 18 years of age (or the equivalent age of majority in your jurisdiction), and that you have the legal authority to enter into these Terms on behalf of yourself or the business you represent.
3. Your Information and Responsibilities
In Short: You are responsible for the accuracy of the information you give us, and for having the rights to any tools or accounts you connect to our Services.
To set up and operate your AI Receptionist, we may ask you to provide business information, FAQs, service details, and access to accounts such as your WhatsApp Business number, calendar, or CRM. You agree to:
- Provide accurate, complete, and up-to-date information about your business;
- Have the necessary rights and permissions to share any accounts, numbers, or data you connect to our Services;
- Promptly notify us of any changes to your business information, services, or availability that would affect how your AI Receptionist responds to clients;
- Use our Services only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, our Services by any third party.
We are not responsible for errors, delays, or issues caused by inaccurate or outdated information you provide to us.
4. Payment Terms
In Short: Services are billed as a one-time setup fee, paid in two instalments, followed by a recurring monthly subscription.
Our Services are billed in two parts: a one-time setup fee to build, configure, and launch your AI Receptionist or automation system, and a recurring monthly subscription fee to keep it running, maintained, and supported. Exact pricing will be confirmed with you before any payment is taken.
The setup fee is paid in two instalments. 50% is due to begin the work, and the remaining 50% is due when your system goes live. The 30 days after going live are included in the setup fee. Monthly subscription billing starts from day 31, and only if you choose to continue.
Monthly subscription fees are billed in advance on a recurring basis until your plan is cancelled in accordance with Section 5 below. You are responsible for any taxes, transaction fees, or currency conversion costs associated with your payments.
5. Cancellation and Refunds
In Short: You can cancel your monthly plan at any time with no long-term lock-in. Payments already made, including the setup fee, are non-refundable.
Setup Fee. The setup fee is non-refundable, as it covers the work to build, configure, and launch your system.
Monthly Subscription. Our monthly plans are month-to-month with no long-term contract. You may cancel your subscription at any time by contacting us. Cancellation will take effect at the end of your current billing cycle. Monthly payments are non-refundable, including for any partial billing period already paid.
6. AI-Powered Services and Your Responsibilities
In Short: Our Services use artificial intelligence, which can occasionally make mistakes. You remain responsible for how your business relies on the information it provides.
Our AI Receptionists are powered by artificial intelligence and machine learning technologies, including services provided by OpenAI and Google Cloud AI. While we design and configure these systems to be accurate and helpful, AI-generated responses may, on occasion, be incomplete, out of date, or incorrect.
You are responsible for reviewing how your AI Receptionist is configured and for monitoring its conversations and bookings from time to time. You should not rely on AI-generated responses for information that is legally, medically, or financially sensitive without independent verification.
7. Third-Party Services
In Short: Our Services depend on third-party platforms we do not control, such as WhatsApp, OpenAI, and Google Cloud AI.
Our Services rely on third-party platforms, including but not limited to WhatsApp and Meta, OpenAI, Google Cloud AI, n8n, and Airtable, to function. We do not control these third parties, and we are not responsible for any outages, downtime, policy changes, or interruptions caused by them. If a third-party platform becomes unavailable or changes its terms in a way that affects our Services, we will make reasonable efforts to notify you and find a suitable alternative.
8. Intellectual Property Rights
In Short: We retain ownership of our underlying technology and systems. You own your business data and content, and receive a licence to use your AI Receptionist.
Our IP. Aevonode retains all right, title, and interest in and to our underlying technology, workflows, templates, software, and methodology used to build and operate AI Receptionists (collectively, our "Systems"). Nothing in these Terms transfers ownership of our Systems to you.
Your Content. You retain ownership of your business information, content, FAQs, and any other data you provide to us ("Your Content"). You grant us a licence to use Your Content solely to build, configure, and operate your AI Receptionist.
Your Licence. Subject to your ongoing compliance with these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable licence to use your configured AI Receptionist for your business's internal use for as long as your subscription remains active.
9. Confidentiality
In Short: We keep your business information confidential and only use it to provide our Services to you.
We will treat any non-public business information you share with us as confidential, and we will not disclose it to third parties except as necessary to provide our Services (see our Privacy Policy for details), to comply with the law, or with your consent.
10. Disclaimers
In Short: Our Services are provided "as is" without guarantees beyond what we've explicitly agreed with you.
Our Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement, except for the specific commitments described in Section 5 (Cancellation and Refunds).
11. Limitation of Liability
In Short: We are not liable for indirect losses, and our total liability is capped at the fees you've paid us in the preceding 3 months.
To the fullest extent permitted by law, Aevonode will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, clients, or data, arising from your use of our Services, including any inaccurate or incomplete response generated by your AI Receptionist.
To the fullest extent permitted by law, our total liability to you for any claim arising from these Terms or our Services will not exceed the total fees you paid us in the three (3) months immediately preceding the event giving rise to the claim.
12. Indemnification
You agree to indemnify and hold Aevonode harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of our Services, your violation of these Terms, or your violation of any rights of a third party.
13. Termination
In Short: You can cancel any time as described in Section 5. We may suspend or end Services if these Terms are seriously or repeatedly broken.
In addition to cancellation under Section 5, we may suspend or terminate your access to our Services, with notice where reasonably possible, if you materially breach these Terms, fail to pay applicable fees, or use our Services in a way that we reasonably believe is unlawful or harmful to us or others.
14. Governing Law and Disputes
In Short: These Terms are governed by the laws of the United Kingdom.
These Terms and any dispute arising from them will be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Before pursuing formal legal action, both parties agree to first attempt to resolve any dispute informally by contacting the other party in writing.
15. Changes to These Terms
We may update these Terms from time to time. The updated version will be indicated by a revised "Last updated" date at the top of this page. If we make material changes, we will notify active clients by email or by posting a notice on our website. Your continued use of our Services after changes take effect constitutes acceptance of the revised Terms.
16. Contact Us
If you have questions or comments about these Terms, you may email us at info@aevonode.com or contact us by post at:
Aevonode
Lahore, Punjab, Pakistan